Hi, I purchased a RACHEL plus (v1) in 2016. It was unused for about a year while I was out of the country and when I came back I couldn’t get it to stay on. It would turn on and then shutdown within a couple of minutes, even when plugged in. When I opened it and disconnected the battery it worked fine, when plugged in. Can you help me get battery capability back?
I read at one point in these forums that there was some sort of battery check/verification in the firmware that might have been causing it to shutdown? Or maybe it really is a bad battery. Thankfully it shows no signs of swelling, etc.