I am not sure what “for some software it was installed as reorder the content link on the top corner of the Rachel homepage” entails. Reordered name/password credentials? I am not aware of any other login credentials other than admin/Rachel+1 on any Rachel Plus. Or reordering. Perhaps this predates CAP1/2 & 3 revs or I am misunderstanding. I’ll need to check with Jeremy.
May have nothing to do with it, but providing awareness: When typing the name or password, if there is a blank space entered either before or after, the login will fail and continue to fail if the filed is saved in the browser cache. if you go into Incognito, the name and password are not cashed, thus works. The user would need to completely backspace in the standard browser in both name/password fields, before re-entering credentials.