A place to discuss the battery issue reported by World Possible on July 27, 2017.
Please read this important message.
World Possible has recently become aware of reports of battery issues affecting the batteries contained within RACHEL-Plus, reports which have been confirmed by our vendor.
At this point, reports suggest the batteries can swell significantly within their packaging, leading to increased heat and potential melting of units. We believe this is a potentially significant fire hazard.
While we investigate this issue further we recommend you discontinue using the device and disconnect it from power. If you notice your device appearing to bulge at the back, please inform us as soon as possible.
We are not experts in the subject, but are working with Intel and our manufacturer to identify the appropriate next steps and will update everyone at once when we have new information.
Please take extreme caution to keep the device out of curious hands and away from flammable goods. Please do not mail the device. Please do not throw away the device where someone could potentially find it.
We do not recommend you open the device. The battery may have toxic elements inside it, please leave it alone until we have further instructions.
We are extremely disappointed to be sharing this news and understand many of you will be disappointed also. For the time being, we hope to use our community forums to discuss the problem, but will also update you with any significant news via e-mail.
Please participate with any anecdotes, questions, or concerns on our forums here: http://community.rachelfriends.org/c/rachel-plus-battery-issue
Please bear with us as we work for additional information.
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